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Technology: Market Leader

Information Technology: “PDI is the market leader in technology” A few highlights include:

  • TMW SystemsAutomated system for order entry, dispatch and invoicing.
  • All satellite terminals communicate and report to our network servers located in our head office in Guelph, ON
  • Customer railcar/warehouse inventories in all facilities are recorded daily using RMS (Railcar Management System) and WMS (Warehouse Management System). This program produces real-time accurate inventories – anytime.

We pride ourselves in being industry leaders from an IT perspective.

tech-body-imgTechnology Highlights:

  1. Automated system for order entry, dispatch and invoicing.
  2. All satellite terminals communicate and report to our network servers located at the head office in Guelph, ON.
  3. Customer railcar / warehouse inventories in all facilities are reconciled daily using RMS (Railcar Management System) and WMS (Warehouse Management System). This program produces accurate real time inventories – any time.

What Sets Us Apart:

Our Core System

PDI utilizes a fully automated order entry, dispatch, and invoicing system, and driver settlement system which provides direct inventory management, and reconciles all inventories in our facilities daily. Features include:

  • Order entry
  • Dispatch
  • Invoicing
  • Driver Settlements

These core modules are tied directly to other software platforms that are specialized in crucial areas of our business:

  • Maintenance
  • Document Management
  • Truck tracking / load tracking
  • Inventories

The bolt on systems listed above feed our customer portal to supply real time information to our customers.

These enhancements separate PDI’s capabilities from the competition and hence PDI has been awarded Innovator of the Year at a conference held in Boca Raton, FL. These enhancements improve PDI’s fundamental efficiency, for our customers and PDI internally.

Customer Portal

Our Customer Portal offers the following services:

  • Check your inventory.
  • Place an order.
  • Track your deliveries – live!
  • Access paperwork for ANY order, live or historical.
  • Automate reports to come right to your email – your information when you need it!
Our customers use this site from their salesforce down to logistics personnel. The site is versatile and convenient and all customers save time by having information at their fingertips!

Click here to login customer portal.

Document Management

Accurate document management is paramount within the logistics industry. PDI has an automated workflow for all documentation used in our day to day business. Key features are as follows:

  • Bar-coded paperwork, even customer supplied paperwork has a PDI bar-code.
  • Customer scanning equipment at all PDI locations.
  • Customized workflows which include:
    • Auto email of required documents to customers
    • Customers are able to advise PDI which documents they would like auto emailed to them.
    • Auto population of all documents to the PDI customer portal
  • Auto notification of missing documents to the appropriate PDI personnel
  • Customized queue’s for internal PDI staff for inventory reconciliation, invoicing.
  • Ability to pull any document from any order, anytime.

What’s the end result???

Our customers receive their paperwork on-time, every time. There is no need to ever call for paperwork, worry that it is missing or you won’t receive it. This system eliminates all human error by automatically sending the paper of our customer’s choice to them email direct, and hey, if you don’t have it, why not just log onto the web-site and pull it up direct…

Imagine your life simpler.

Mobile Communications

PDI operates a specialized mobile communications system (GPS) in all PDI trucks company wide. This system provides the following benefits to PDI and our customers:

  • GPS tracking of all trucks (15 min intervals).
  • Automated arrival and departure times at customer locations – all pick up and drop off points (can be viewed through PDI’s web-site).
  • Automated messaging to and from all trucks from operations / PDI personnel.
  • Automated driver payroll.
  • Automated hours of service for all drivers ensuring compliance.
  • Increased fuel economy by obtaining real time idle reports and RPM shift levels.
  • Increased safety due to reporting of safety parameters i.e. hard braking, speeding (auto e-mails to safety manager).
  • Increased safety due to auto population of engine fault codes to maintenance system.

Maintenance System

PDI operates an automated maintenance system company-wide which notifies appropriate personnel (primarily dispatchers and shop managers) of scheduled maintenance and annual safeties.

  • % of on-time safeties and preventative maintenance (PM’s) direct to dispatch and shop managers. This displays as a green, yellow or red light on our dispatch boards…
  • All PDI equipment is a part of the system including farm tractors, transfer units, shunt trucks, blowers, trucks, tankers, etc.
  • Our trucks talk directly with our maintenance system:
    • Auto update to maintenance system of any engine fault codes
    • Drivers enter all pre-trips electronically:
      • All maintenance related issues are recorded electronically
      • Maintenance related issues update from the driver to the maintenance system
      • Once our maintenance department rectifies the issues the system reports back to the driver electronically and advises them that the issue has been fixed, by whom, and when… This feedback loop provides our drivers with the re-assurance that PDI is dealing with their issues in a professional manner…
    • Automated inventories. All parts are bar-coded and scanned in and out of inventory. This provides PDI with accurate shop inventories, real time.

PDI operates a custom built Railcar Management System (RMS) which tracks all customers railcar inventories real time. Some of the features and benefits of the system are as follows:

  • RMS feeds our customer portal, your information at your fingertips.
  • Real time updates to railcar information. All terminals are reconciled daily.
  • Automatic e-mails to customers for railcar arrivals, releases.
  • Automatic variance of customer railcar balances with flags for variance discrepancies +/- 0.05%.
  • A wide range of reports are available for our customers. Our system is completely database driven meaning we are able to pull custom reports upon request.

Inventory Management

PDI operates a custom built Railcar Management System (RMS) which tracks all customers railcar inventories real time. Some of the features and benefits of the system are as follows:

  • Real time updates to railcar information. All terminals are reconciled at a minimum daily.
  • Automatic e-mails to customers for railcar arrivals, releases.
  • Automatic variance of customer railcar balances with flags for variance discrepancies > 0.07%.
  • A wide array of reports.

PDI operates a fully automated warehousing system which utilizes RF technology to track inventory by barcodes. Scanners and tablet PC’s are located on fork trucks and throughout our warehouse for location identification. Shipments are processed by scanning pallets pertaining to each order. The system does not allow the wrong material to be picked. This system provides full-computerized tracking and invoicing of customer warehoused product.

The key component to maximizing the effectiveness and efficiency of our customers’ supply chains is the timely availability of accurate information. PDI has invested heavily over the years to ensure that our systems are state-of-the-art. We pride ourselves in being industry leaders from an IT perspective.

To obtain further details on how PDI’s commitment to Information Technology can save you time and money while simultaneously providing you with peace of mind around your supply chain contact us.

Our customers have a supply chain advantage with real-time information at their fingertips!